Terms of Service

SupplySignal is operated from the United Kingdom. Our contact email address is hello@supplysignal.co.uk. References to “we”, “us” or “SupplySignal” in these Terms refer to the operator of the SupplySignal platform.

SupplySignal provides a software-as-a-service platform for third-party supplier risk intelligence, including continuous sanctions screening, beneficial ownership mapping via Companies House, supply chain mapping, AI-assisted alert classification, audit trails and related tools for procurement, compliance and governance teams.

We may update, modify or extend the features of the Service at any time. Where a change materially reduces the functionality available to you, we will give you reasonable advance notice.

The Service is intended for business use only. By registering, you confirm that you are acting on behalf of an organisation and have the authority to bind that organisation to these Terms. You must be at least 18 years of age.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at hello@supplysignal.co.uk if you suspect any unauthorised access or security breach.

You may not share your account credentials with individuals outside your organisation or create accounts for the purpose of circumventing subscription limits.

Access to the Service requires a paid subscription. The base plan is priced at £99 per month, which includes 3 users and 50 monitored suppliers. Additional users can be added at £12 per user per month. Additional monitored suppliers can be added at £0.85 per supplier per month. Prices are exclusive of VAT unless otherwise stated.

Subscriptions are billed monthly in advance. Payment is processed securely by Stripe. By providing your payment details, you authorise us to charge the applicable fees on a recurring monthly basis.

If a payment fails, we will notify you and attempt to collect the payment again. We reserve the right to suspend access to the Service if payment remains outstanding for more than 7 days following the due date.

We will not automatically charge for overages if you exceed your supplier limit. You will be notified and asked to either remove inactive suppliers or upgrade your plan before additional capacity is added.

We reserve the right to change our pricing with at least 30 days' written notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

You may cancel your subscription at any time. There is no minimum contract length and no cancellation fee. Upon cancellation, your access to the Service will continue until the end of the current billing period, after which it will not be renewed.

We do not offer refunds for partial months. If you cancel part way through a billing period, you will retain access until that period ends.

If you believe you have been charged in error, contact us at hello@supplysignal.co.uk within 14 days of the charge and we will investigate.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service for any unlawful purpose or in a way that violates any applicable law or regulation;
• Attempt to gain unauthorised access to any part of the Service or its underlying infrastructure;
• Introduce malware, viruses or any other harmful code;
• Scrape, copy or reproduce the Service or its data outputs except as expressly permitted;
• Resell, sublicense or otherwise commercialise access to the Service without our prior written consent;
• Use the Service to make decisions that constitute automated individual decision-making under the UK GDPR without appropriate safeguards in place.

We reserve the right to suspend or terminate accounts that we reasonably believe are engaged in prohibited conduct, with or without prior notice depending on the severity of the breach.

All content, software, algorithms, databases and trade marks forming part of the Service are owned by or licensed to SupplySignal. Nothing in these Terms transfers ownership of our intellectual property to you.

You retain ownership of any supplier data, lists or other content you upload or input into the Service (“Customer Data”). You grant us a limited licence to process Customer Data solely to operate and deliver the Service to you.

We use publicly available data sources including Companies House, sanctions watchlists and news sources to generate risk intelligence. While we take reasonable care to source accurate data, we do not warrant that information from these sources is complete, current or error-free.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our Privacy Policy, available at supplysignal.co.uk/privacy, sets out how we collect, use and protect personal data and forms part of these Terms.

Where you upload data to the Service that contains personal data of individuals (such as named supplier contacts or beneficial owners), you act as the data controller for that personal data. We act as your data processor. Our processing activities are limited to what is necessary to provide the Service.

By accepting these Terms, you also agree to the terms of our Data Processing Agreement, which is incorporated herein. If you require a separately executed Data Processing Agreement, please contact us at hello@supplysignal.co.uk.

Each party agrees to keep confidential any non-public information received from the other party in connection with the Service (“Confidential Information”). This obligation does not apply to information that is already publicly known, independently developed without reference to the other party's Confidential Information, or required to be disclosed by law or a court order.

The Service is provided on an “as is” and “as available” basis. We make no warranty that the Service will be uninterrupted, error-free or that the risk intelligence provided is complete or accurate. Risk decisions based on the Service remain your responsibility.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Subject to the above, our total aggregate liability to you in any 12-month period arising out of or in connection with these Terms or your use of the Service shall not exceed the total fees paid by you to us in that same 12-month period. We shall not be liable for any indirect, consequential, special or punitive losses or damages, loss of profit, loss of data, or loss of business, even if we have been advised of the possibility of such damages.

You agree to indemnify and hold us harmless against any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Service, or any Customer Data you upload that infringes the rights of a third party.

These Terms commence when you register for the Service and continue until your subscription is cancelled or terminated. Either party may terminate immediately on written notice if the other party commits a material breach of these Terms that is not remedied within 14 days of written notice.

On termination for any reason, your right to access the Service ceases. We will retain your Customer Data for 30 days following termination, during which you may request an export. After this period, your Customer Data will be securely deleted.

We may update these Terms from time to time. Where changes are material, we will notify you by email at least 14 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

If you do not accept material changes to these Terms, you may cancel your subscription before the changes take effect.

These Terms are governed by and construed in accordance with the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation, except where you are a consumer domiciled in Scotland or Northern Ireland, in which case you may also bring proceedings in your local courts.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision. These Terms, together with our Privacy Policy, constitute the entire agreement between you and SupplySignal with respect to the Service and supersede all prior agreements.

Questions about these Terms should be directed to hello@supplysignal.co.uk.